Randstad Customer Service Representative in Saint Louis, Missouri
Customer Service Representative
Saint Louis, MO
US$ 14 per hour
Friday, October 14, 2016
Temp to Perm
Randstad USA Administration
The main purpose of this position is to create an outstanding and effortless experience at every
interaction for both internal and external customers. Armed with a passion for customer satisfaction, the
CSR provides solutions to customer needs in a fast paced call center environment. CSR s field a large
variety of phone call inquiries and are responsible for processing orders and responding to all non-
technical related service issues. In addition, suggest improvement ideas to current processes and
systems so as to exceed customer expectations, and identify and participate in opportunities where
customer effort can be reduced.
1. Resolve customers issues in professional & timely manner and multitasking through multiple
computer systems while talking on the phone.
o Deliver effortless customer interactions and increase customer retention by applying the
principles of Ownership, Follow-up, Attitude, and Solutions.
o Represent the voice of the customer by identifying and capturing customer feedback through
direct customer interactions. Offer proactive solutions to reduce customer effort.
o Execute timely internal and external customer communication via phone and e-mail. Provide
punctual follow up on open inquiries, and quickly identify situations that require escalation.
o Ability to consistently use sound judgment, take initiative and make good decisions to accomplish
job duties and maximize customer satisfaction without compromising the company s integrity.
o Promote and educate customers on using sigmaaldrich.com to obtain invoices, tracking
information, place orders, find price and availability and retrieve MSDS/COA s.
o Consistently represent the company in a positive, professional manner, utilizing proper phone
etiquette and grammar in written correspondence to customers.
Working hours: Training hours 9-530p. Hours after training 1030-7p.
o Report unusual or escalated service issues to the appropriate individuals/departments, ensuring
thorough, detailed information is provided.
o Eliminate backorder situations by shipping product from alternate plant, offering different size,
offering substitute item, etc.
o Ability to achieve excellent call center metrics with regard to availability, number of documents
created, error free work, call quality, productivity and dependability goals.
o Confident and proactive in offering support to the team by successfully managing additional
High school diploma or GED equivalent. Associate degree or BS/BA desired.
1 year of customer service experience, preferably in a call center environment.
Knowledge and Skills:
o An enthusiastic, detail oriented multi-tasker who has the focus to deal with customer issues and
complaints while working in a fast paced and changing environment.
o Excellent communication & listening skills, acute attention to detail while consistently
meeting/exceeding production goals
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.