Randstad Customer Service Representative in Saint Louis, Missouri

Customer Service Representative


Saint Louis, MO


US$ 14 per hour

Date Posted:

Friday, October 14, 2016

Job Type:

Temp to Perm

Reference #:



Randstad USA Administration


Job Description

The main purpose of this position is to create an outstanding and effortless experience at every

interaction for both internal and external customers. Armed with a passion for customer satisfaction, the

CSR provides solutions to customer needs in a fast paced call center environment. CSR s field a large

variety of phone call inquiries and are responsible for processing orders and responding to all non-

technical related service issues. In addition, suggest improvement ideas to current processes and

systems so as to exceed customer expectations, and identify and participate in opportunities where

customer effort can be reduced.

1. Resolve customers issues in professional & timely manner and multitasking through multiple

computer systems while talking on the phone.

o Deliver effortless customer interactions and increase customer retention by applying the

principles of Ownership, Follow-up, Attitude, and Solutions.

o Represent the voice of the customer by identifying and capturing customer feedback through

direct customer interactions. Offer proactive solutions to reduce customer effort.

o Execute timely internal and external customer communication via phone and e-mail. Provide

punctual follow up on open inquiries, and quickly identify situations that require escalation.

o Ability to consistently use sound judgment, take initiative and make good decisions to accomplish

job duties and maximize customer satisfaction without compromising the company s integrity.

o Promote and educate customers on using sigmaaldrich.com to obtain invoices, tracking

information, place orders, find price and availability and retrieve MSDS/COA s.

o Consistently represent the company in a positive, professional manner, utilizing proper phone

etiquette and grammar in written correspondence to customers.

Working hours: Training hours 9-530p. Hours after training 1030-7p.


Job Description

o Report unusual or escalated service issues to the appropriate individuals/departments, ensuring

thorough, detailed information is provided.

o Eliminate backorder situations by shipping product from alternate plant, offering different size,

offering substitute item, etc.

o Ability to achieve excellent call center metrics with regard to availability, number of documents

created, error free work, call quality, productivity and dependability goals.

o Confident and proactive in offering support to the team by successfully managing additional

special projects.

Job Requirements


High school diploma or GED equivalent. Associate degree or BS/BA desired.


1 year of customer service experience, preferably in a call center environment.

Knowledge and Skills:

o An enthusiastic, detail oriented multi-tasker who has the focus to deal with customer issues and

complaints while working in a fast paced and changing environment.

o Excellent communication & listening skills, acute attention to detail while consistently

meeting/exceeding production goals

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.