Randstad Freight Claims Agent in Rowland Heights, California
Freight Claims Agent
Rowland Heights, CA
US$ 16 - US$ 17 per hour
Friday, September 30, 2016
Temp to Perm
Randstad USA Administration
DescriptionNew opportunities for dynamic and talented Claims Agents who are looking for a future filled with learning, creativity, entrepreneurial spirit, and success to join one of the fastest growing Electronic Wholesale companies. This amazing Company is looking to add an additional Claims Agent to their team to help facilitate the complete lifecycle of freight claims. Great Opportunity for someone that is looking to grow with a company.
$16-$17/hour. Previous experience in Transportation Claims is a Huge Plus!! Forward your resume to firstname.lastname@example.org or call Diko at 310.443.9580
Data entry and monitor of submitted traces for customer inquiries.
Accurately update claims and record status appropriately utilizing internal and 3rd party database processes.
Coordinate claims and assign to international teams when necessary.
Investigate, dispute and resolve lost claims inquiries and coordinate status with internal departments
Promote customer service excellence by communicating confirmation of status to customers
Resolve customer problems, investigate issues, and utilize supervisors for resolution when necessary.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Other duties as assigned.
Working hours: 8:30am - 5:00pm
Minimum Requirements & Special Attributes:
High School or GED required.
2 or more years of customer service or data entry experience or closely related experience.
Ability to manage multiple tasks under minimal supervision with high attention to detail
Excellent verbal communication skills
Ability to manage multiple tasks in a fast paced environment
Proven problem solving skills with attention to detail and follow-up.
Above average typing and data entry speed
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment.
Must have strong computer skills, including MS Word, Excel, and Outlook
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.