Randstad Customer Service Representative in Rowland Heights, California
Customer Service Representative
Rowland Heights, CA
US$ 13 per hour
Thursday, October 13, 2016
Temp to Perm
Randstad USA Administration
Description1. Take customer orders in person and via telephone.
2. Order entry into the computer system.
3. Support sales team with quotes and basic customer inquires as needed.
4. All general office administrative functions including answering phones and routing the the appropriate person, filing as required, and general office organization.
5. Route paperwork from office to warehouse, confirming shipped orders, to the Invoicing Department at corporate to ensure timely invoicing.
6. Place courtesy calls and send faxes to customers regarding order confirmations.
7. Assist with the coordination and tracking of customer orders to ensure proper communication and delivery.
8. Support in the quotation process, the placement of purchase orders, and follow-up with sales to ensure product and process is completed correctly.
9. Assist in maintaining accurate cost data on components and package.
10. Will be required to perform all other duties as requested, directed or assigned.
Working hours: M-F 9am- 5:30pm
-Requires at least one year of experience within an office environment.
-Requires at least one year inside sales experience within a manufacturing/distribution environment.
-Experience working Microsoft Office Products, Microsoft Axapta experience preferred
-Typing skills of 40WPM
Basic computer knowledge in Word, Excel and Outlook.
Data entry experience needed.
-General customer service skills - very good communication
-Problem solving skills
-Conflict resolution skills
-Handle multiple tasks at the same time
-Deal with difficult customers
-Work under pressure
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.