Randstad Technical Assistant in Rockville, Maryland
Friday, September 30, 2016
JOB DESCRIPTION - TECHNICAL ASSISTANT
LOCATION: ROCKVILLE, MD
PART TIME OPPORTUNITY - 20-24 HRS PER WEEK
Successfully integrate as part of our technical team, provide general technical and operational support, maintain in-house systems and processes within the department and the company overall. This includes providing basic end user training and assistance as needed, maintaining hard & soft copy documents, maintaining and entering data into systems and databases.
IT Technical Support
Help end users identify technical issues and assist by troubleshooting
Monitor technical issues log database for assignments
Operational Technical Support
Prepare job packets and hazardous waste shipping documentation and tracking of shipping documentation
Provide field technician support via telephone as needed
Maintain and update EMSI waste management software programs and databases related to daily operations (ie. waste tracking, profile approval and management code updates)
Documentation management (ie. hardcopy and e-files, merging, naming scheme upkeep)
Create client reports with information pulled from waste management software databases
Miscellaneous Administrative Support
Strengthen SEO via social media accounts and website content management as assigned
Perform various data entry and filing functions
Perform moderate to light creative graphic design
Perform moderate to light HTML coding
Provide administrative support to other office staff as assigned.
Provide support in client communication plan
SKILLS & REQUIREMENTS:
Effectively communicate via email, phone, and in person.
Effectively self manage time & productivity
Excellent customer service manner and interpersonal skills
Strong organizational skills and attention to detail.
Self-motivated and directed.
Intermediate to advanced knowledge of Microsoft office applications
Basic knowledge of relational databases & reporting software
Familiarity with basic metrics & analysis practices
Basic knowledge of office equipment (ie. copy, scan, fax, typewriter)
Basic knowledge of a HTML, CSS, Visual Basic or other relevant coding language
Basic technical analytical and troubleshooting abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to work in a team-oriented, collaborative environment.
Understanding of the organization s goals and objectives.