Randstad Service Manager in Rockville, Maryland

Service Manager


Rockville, MD Salary:

US$ 70,000 - US$ 80,000 per year Date Posted:

Friday, October 7, 2016 Experience:

8 years Job Type:


Reference #:



Randstad Engineering

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Immediate Direct Hire for an Assistant Service Manager with a Commercial HVAC Company near Rockville, MD. Position will report directly to the Service Manager and will oversee all service operations and service technicians. The Assistant Service Manager s purpose is to maximize the efficiency and profitability of the service technicians and oversee quality assurance for the department through planning, organization, and direction of staff and process management. In emergency situations, the Assistant Service Manager may need to assist in the field. Ideal candidate will have 10+ years of experience with commercial HVAC service and will have experience managing HVAC technicians. No degree is required but an Associate or Bachelor degree is beneficial.

Responsibilities for the Service Manager

  • Manage dispatching of service technicians, ensuring technicians have proper tools, materials and expertise to perform work according to standards, and that service and preventive maintenance appointments/calls are properly prioritized.

  • Review, monitor and establish procedures, standards, objectives, work progress, schedules, budget considerations and personnel assignments.

  • Interface with customers when needed to address concerns and contact potential and existing clients about new opportunities and service performance.

  • Review work/reports and alongside the Service Manager, conduct performance reviews.

Requirements for the Service Manager

  • Minimum of 10 years experience in the HVAC trade with at least 2 years in sales, sales management or supervision.

  • High School Diploma or equivalent. PREFERRED: Associate s or Bachelor s degree in related field.

  • Advanced training in HVAC equipment diagnostics or installation.

Job Number: 125897

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