Randstad Call Center/Customer Service Representatives in Rochester, New York

Call Center/Customer Service Representatives


Rochester, NY


US$ 14 - US$ 15 per hour

Date Posted:

Monday, October 10, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration


Randstad Inhouse Services has a very exciting opportunity in Rochester, NY. These positions offer excellent pay and have potential growth opportunities!

Job Description:

Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs (Medicaid, FHP, and CHIP).Process applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations. Process enrollments into QHPs, plan changes, and dis enrollments. Processing of life events and special enrollment periods .Assist Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate. Transfer/referrals of calls to appropriate entities including in-person assisters, LDSS staff, issuers, other consumer support resources, and SHOP Service Center specialists. Perform co-browse interactions with consumers seeking assistance with the application process via the HBE Portal. Assist customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone and web in accordance with all Department performance standards, policy and procedures, and protocols. Assist in explaining plan enrollment options including but not limited to covered services, participating providers, and cost. Provides information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable. Facilitates translation services for non-English speaking callers according to procedures. Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

Working hours: Hours vary


Education Required: Associates or Bachelor s degree from an accredited college or university and/or previous experience in customer service. Background & Experience Required: Preferable experience in a Call Center, human services, health care or service-related field.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.