Randstad Customer Service Representative in Roanoke, Virginia
Customer Service Representative
US$ 11 - US$ 13 per hour
Friday, October 14, 2016
Randstad USA Administration
Description-Answers incoming calls, emails and messages from customers, researches solutions, bill payment, process orders, reviewing options, and trouble-shoot issues, often escalate problems, input information, data entry into a client system to track interactions and solutions.
-Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
-Handle customer inquiries, complaints, billing questions and payment extension/service requests.
-Check to ensure that appropriate changes were made to resolve customers problems.
-Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
-Resolve customers service or complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
-Responds to basic telephone, electronic, and written inquiries.
-Handle escalated inbound calls for services and billing issues. Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Working hours: 8:00am-5:00pm
Software used includes Avidian Technologies Prophet, Salesforce.com Salesforce CRM, SSA Global software, Telemation e-CRM, Lotus Notes, Microsoft Outlook,
Intuit QuickBooks, Microsoft Dynamics, Sage, SAP
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.