Randstad Customer Care Representative in Roanoke, Virginia

Customer Care Representative

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job details:

  • location:Roanoke, VA

  • salary:$13 - $13.50 per hour

  • date posted:Monday, August 7, 2017

  • job type:Temporary

  • reference:S_556037

  • questions:jordan.g.edwards@randstadusa.com540/985-6583

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description

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims

Analyzes problems and provides information/solutions

Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database

Thoroughly documents inquiry outcomes for accurate tracking and analysis

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues

Provides external and internal customers with requested information

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature

Uses computerized systems for tracking, information gathering and troubleshooting

Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims

Seeks, understands and responds to the needs and expectations of internal and external customers.

Working hours: 8:00am-6:00pm

Skills:

3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.