Randstad Inbound Customer Service Specialist in Roanoke, Texas

Inbound Customer Service Specialist


job details:

  • location:Roanoke, TX

  • salary:$15 per hour

  • date posted:Friday, July 14, 2017

  • job type:Temp to Perm

  • reference:S_548252

  • questions:nicole.diliberto@randstadusa.com602-2003910

What you'll do:

Provide immediate, articulate, and thorough responses to donor inquiries.

Provide resourceful, effective problem analysis and resolution to donors.

Serve as dedicated relationship liaison to specific high net worth donors and advisors.

Provide high-touch service to all Independent Investment Advisors.

Intelligently inform potential donors and their representatives of the programs and services

Identify, develop, manage, and close leads and opportunities using a contact management system.

  • Interface with charities and facilitate the grant making process.

Provide donors with the potential financial and tax implications of their donations when appropriate.

Qualify and facilitate complex non-cash donations.

Support and participate in organizational initiatives and projects as needed.

Support the Grants team with donor status updates, due diligence follow-up, as well as Grant processing when needed.

Working hours: M-F


Strong development aptitude in qualifying prospective donors.

Ability to absorb and apply complex information quickly. Flexible and willing to work extended hours/overtime during the year-end peak season (mid- November to February). Demonstrated commitment to helping donors achieve their charitable goals (Charitable involvement, e.g. volunteerism, also a plus). Strong qualitative problem solving skills. -Attention to detail and accuracy with ability to handle complex regulations surrounding charitable giving. -Well-developed time management skills and ability to juggle competing priorities. -Well-developed communication skills, written and verbal, and the ability to deliver technical information in lay terms. Highly adaptive, change-positive personality capable of working effectively within a team structure. Ability to work collaboratively or solo. -BA/BS degree with a minimum of 5 years employment experience (background in financial services, s, or the non-profit sector highly desired; CAP certification in hand or imminent a plus). -PC proficiency with multiple applications (MS Office Suite and Outlook a must).

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.