Randstad CSR - Customer Service in Richardson, Texas
CSR - Customer Service
US$ 11 per hour
Friday, September 30, 2016
Temp to Perm
Randstad USA Administration
Customer Care agent or Customer Service Representative answers incoming calls, emails and messages from customers, researches solutions, bill payment, process orders, reviewing options, and trouble-shoot issues, often escalate problems, input information, data entry into a client system to track interactions and solutions.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Check to ensure that appropriate changes were made to resolve customers problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers service or complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Responds to basic telephone, electronic, and written inquiries.
Handle escalated inbound calls for services and billing issues.
Working hours: 8a-5p
Working hours: Flexible Work Schedule - 40 hours weekly
If you are interested in being considered for a temporary or temp-to-hire position and meet the requirements, please apply directly to this posting. All applications are reviewed online only.
All applications must include an attached resume in MS word format. Submitting your resume is not a guarantee that Randstad will contact you. We contact candidates with the skill set and work experience for specific positions. Continue to apply for positions that you believe you are qualified for.
No phone calls please. Multiple calls to our branch offices will not get your application processed sooner due to the volume of applicants.
Randstad Staffing offers medical benefits to all employees including medical and dental plans
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.