Randstad Bi-lingual Customer Service Representative in Richardson, Texas

Bi-lingual Customer Service Representative


Richardson, TX


US$ 16 per hour

Date Posted:

Monday, October 3, 2016

Job Type:


Reference #:






Randstad USA Administration

DescriptionWe are hiring customer service reps. to work for a large and diversified insurance/healthcare company located in Richardson, TX.

Training hours are 6:30 am to 3 pm M-F for up to 4 to 6 weeks. Core hours 7 am to 10 pm

For immediate consideration email your resume to joann.giancane@randstadusa.com

Position Duties/Responsibilities:

You will be responsible for taking inbound calls, from customers, and occasionally from primary care physicians, who have questions or need assistance with the Clien'ts Medicare advantage plan.

Working hours: 40 hours


Knowledge, Skills & Abilities Required:

--Fluent in Spanish

--2 years of quality customer service experience

--Exceptional written and verbal communication skills

--Experience using Internet, Windows applications (Word, Excel) and email services (Outlook)

--Excellent verbal communication skills (vocabulary and articulation)

Ability to express assurance/confidence and empathy.

--Ability to not only understand complex Medicare programs, but to be able to explain/articulate these programs to callers in ways that are clear, correct and objective

--Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

--Ability to remain focused and productive each day though tasks may be repetitive

Benefits offered: direct deposit, medical, dental, vision, and retail discounts for eligible employees.

For immediate consideration, please send resume in word format to joann.giancane@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.