Randstad Customer Care Advocate in Redmond, Washington

Customer Care Advocate


Redmond, WA


US$ 16 per hour

Date Posted:

Wednesday, September 28, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration

DescriptionThe customer care advocate is at the front lines of customer service for our clients company. If you are passionate about delivering excellent customer service we would love to hear from you!

You will be taking in-bound calls from customers that have questions about warranties, returns, product usage and different products. You will be able to assess the needs and concerns of each client to identify the solution that fits best to their problem. Your primary responsibility is to project a professional image to our customers and leave them with a long lasting positive impression of our service and brand.

Working hours: M-F



- Provide concise, accurate, timely service to customer phone and e-mail inquiries

- Troubleshoot technical issues using product and departmental guidebooks

- Meet productivity goals and team objectives

- Own all issues and establish service expectations within given timeframes

- Ensure all customer requests are resolved efficiently

- Resolve warranty and return issues and communicate proper solutions by using the appropriate steps

- Log all issues in company applications and document all steps taken to resolve issues


- Call Center Experience Required

- Customer centric drive to exceed consumers' expectations and resolve all issues with tact and diplomacy

- Excellent interpersonal , written, and verbal skills

- Detail oriented with strong technical skills

- Ability to navigate software computer applications and have a resourceful mindset

- Experience in sales, retail, and cosmetics desired but not necessary

Hours: M- F

Time: 8-5

Compensation: $16-$16.50

- We hope you are excited about this opportunity! Please apply now or send resumes to ana.klisara@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.