Randstad Medical Customer Service in Rancho Cordova, California
Medical Customer Service
Rancho Cordova, CA
US$ 13 - US$ 15 per hour
Wednesday, October 5, 2016
Randstad USA Administration
DescriptionMUST HAVE 2-3 years Optical or Doctors Office Experience PLEASE DO NOT APPLY IF YOU DO NOT HAVE THESE QUALIFICATIONS
With minimal supervision ensure accurate, timely and efficient customer support while delivering World Class service. Respond to complex e-mail and web chat inquiries in a manner that supports the achievement of company's satisfaction, growth and operational excellence goals.
Essential Functions: Primarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processing
Effectively educate and influence members and prospective members on the value and benefit that the company offers through its products, services and extensive network of doctors
Remain current on all changes to customer service policy, procedure and product information to accurately, consistently and efficiently respond to inquiries
Identify and analyze trends and communicate to appropriate business partners, suggest necessary corrections, changes or solutions; appropriately elevate situations that could have company wide impacts
Maintain and organize correspondence to ensure consistent, accurate and professional responses; recommend updates to CS on line knowledge management tools Respond to a minimum amount of incoming ACD calls daily and as business needs require
Able to effectively navigate through all systems, including Egain and WebChat, Proclaim, CAD, CSR portal and Client Support Line requests
Working hours: Monday-Friday 930am-6pm
Job Specifications: Typically has the following skills or abilities:One to two years of customer service experience handling complex issues in a high volume environment
Excellent written and verbal communication skillsMust be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements made verbally or in writing
Proficient with Microsoft Word and Outlook
Demonstrated ability to work independently with minimal supervision, take initiative to effectively carry out responsibilities
Ability to meet minimum production requirements
Ability to work at a computer 96% of the time
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally
Must be available to work within the full range of call center hours of operation.
Working ConditionsThe working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.The above information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
ABO certification preferred
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.