Randstad Clinical Operations in Princeton, New Jersey
Thursday, October 13, 2016
Randstad Life Sciences
Job Title: Digital Operations Manager
- Responsible for maintenance of several existing internal and external digital channels. Intake requests, triage/prioritize requests, facilitate execution, testing and deployment with both internal resources and external vendors as required.
Monitor website natural search engine performance and make recommendations on ways to improve.
Monitoring and reporting of channel performance as desired. Present recommendations for optimization/enhancements based on analysis.
Conduct ad-hoc research to support projects as needed.
Responsible and accountable to coordinate status meeting(s), track project deliverables, obtain cost estimates and timing, review SOWs, gather status updates from project stakeholders, identify project issues and meet launch dates.
Create project documentation as needed in order to obtain estimates, timelines, stakeholder alignment and project delivery. Examples include creative briefs, KPIs, requirements, etc.
Partner with internal matrix teams to execute on projects as needed.
Manage project routing for all necessary internal feedback and approvals.
Monitor and maintain project budgets (actual vs. estimated), scope change requests and related activities in accordance with BMS procedures.
Ensure that all projects are in compliance with all BMS policies, procedures and standards.
Prepare project and program level communications, slide decks, etc. as needed in order to communicate progress throughout the organization.
Prepare documents/communications as needed to facilities training and change management needs as required.
Contribute to departmental efforts to improve processes as needed.
Complete all necessary training in the time allotted (instructor-led or self-paced) in order to meet the needs of the position.
Digital Agency/Pharma/Highly-Regulated Industry experience preferred.
5+ years in an Account Management role is a huge plus.
Comfortable building stakeholder consensus and driving teams toward achieving a common goal.
Comfortable assessing varying stakeholder needs and aligning to higher-level strategy.
Deep understanding of multi-channel project strategy and execution including understanding how responsive design principles play a role in website development and user experience.
Ability to manage multiple projects that vary in complexity and size simultaneously.
Strong analytical and problem-solving skills.
Ability to work independently without significant oversight.
Comfortable working with stakeholders at all levels within an organization.
Strong project management skills.
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Life and AD&D Insurance