Randstad Bilingual Technical Support Analyst in Plano, Texas

Bilingual Technical Support Analyst


Plano, TX

Date Posted:

Wednesday, October 12, 2016

Job Type:


Reference #:



Randstad Technologies

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The Tier II/Product Specialist Support Engineer s main responsibility is to provide technical support to internal and external customers, provide overall escalation management and technical solutions, as well as be able to communicate effectively with customers, sales people, management, and fellow technical support engineers. Tier II/Product Specialist Engineers are also relied on as subject matter experts in their fields, proactively documenting technical solutions as well as creating and delivering training around their area of expertise.

Core Requirements:

  • Fluent in Portuguese (speak, read, write),Spanish is a plus

  • 2-3 years previous experience in a support environment

  • Strong, proven, customer service soft skills

  • Ability to multi-task, prioritize job requirements, and meet deadlines

  • Strong personal organization skills

  • Ability to effectively communicate status updates to various audiences, including customers, sales, management, and peers.

  • Strong documentation skills

  • Strong troubleshooting/systematic fault isolation skills

  • Ability to maintain poise and professionalism under pressure

  • Ability to provide technical training to groups of students

  • Self-motivated

Preferred Product Specific Requirements:


  • Strong working and theoretical understanding of the OSI Layer model.

  • Strong TCP/IP Networking skills

  • Understanding of a wide variety of protocols, including snmp, smtp, wmi, syslog, ssh, ntp, dhcp, dns, cifs, and nfs.

  • Ability to work with SQL database via CLI

  • Ability to read and understand scripts to locate where issues are occurring.

  • Proficiency in use of Linux operating systems.

  • Understanding of and/or experience with SIEM technologies.

  • Understanding of device hardware

  • Familiarity with common auditing compliances, (e.g. PCI, SOX, HIPAA)


  • Knowledge of TCP/IP and LAN technologies

  • Understanding of Windows Operating system

  • Understanding of Linux Operation systems

  • Working knowledge of Active Directory

  • Working knowledge of server and PC Hardware and boot process

  • Working knowledge of basic encryption theory

  • Strong log analysis skills

  • Ability to work with SQL databases


  • Ability to understand certificate path and the location of the certificates

  • Understanding of IIS

  • Understanding of how iOS and Android devices function

  • Reading Windows event logs and Windows IIS logs

  • Basic Exchange knowledge (including console and Exchange management shell)

  • Understand Exchange roles and functionality of each role

  • Working knowledge with Exchange agents

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