Randstad Customer Service Supervisor in Phoenix, Arizona
Customer Service Supervisor
US$ 17 - US$ 19 per hour
Friday, October 14, 2016
Temp to Perm
Randstad USA Administration
DescriptionThis position will be responsible for administering the policies of the company and ensuring customer service is provided by associates in a way that it will meet expectations. The Supervisor, Customer Operations will administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action. They will perform quality checks, identify areas to improve, and implement measures to improve performance.
Working hours: 1st shift
Minimum of two years of customer service experience and one year of supervisory or leadership experience required. One year of banking or bill payment experience preferred.
--Proficiency with Windows, MS Office Suite, and Internet Explorer required
--Strong demonstrated communication, time management, and problem solving skills
--Demonstrated expertise with call center applications
The client delivers technology solutions in five areas of competence:
--Payments: Solutions to optimize all aspects of payments, creating efficiency and driving growth
--Processing Services: Solutions for managing account-based transactions reliably and securely
--Risk & Compliance: Solutions to prevent and mitigate risk
--Customer & Channel Management: Solutions to attract, retain and grow customer relationships
--Insights & Optimization: Solutions that transform data into actionable business insights
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.