Randstad Customer Service Representative in Phoenix, Arizona

Customer Service Representative


Phoenix, AZ


US$ 13 - US$ 14 per hour

Date Posted:

Friday, October 7, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration

DescriptionThis position is with a national company, and will handle all customer service for the Phoenix area.

Basic duties of the position include:

-Appropriately handles questions related to shipment schedules, credit inquiries/ requests, status of orders, product specifications, product changes, new product introductions and promotions

-Track all calls via incident queue and ensure resolution, follow up and closure within 24-48 hours via internal ticketing system; unless otherwise determined

-Process orders in an efficient and accurate manner

-Provide prompt, professional and courteous service

-Facilitate, resolve and suggest alternative solutions when necessary to meet caller's expectations

-Have a thorough knowledge of products and services offered

-Maintain a strong working knowledge of all systems and applications to perform daily functions

Working hours: 8AM-5PM


-Experience working in a call center

-Strong customer service skills

-Excellent communication both verbal and written

-SAP experience preferred

-Working knowledge of Microsoft Office Suite

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.