Randstad Collections in Phoenix, Arizona



Phoenix, AZ


US$ 13 per hour

Date Posted:

Wednesday, October 12, 2016

Job Type:

Temp to Perm

Reference #:



Randstad USA Administration

DescriptionRandstad is hiring for a MAJOR FINANCIAL INSTITUTION in the Downtown Phoenix Area!!

Interested and qualified candidates please apply with your most up-to-date resume or email it to rachel.butas@randstadusa.com

Downtown Phoenix - COLLECTOR 2

Pay: $13/hr

Location: Phoenix AZ, 85003

Hours: 7:00AM-4:00PM or 7:30AM-4:30PM

Start date: 10/24 - This is a temp to hire opportunity after 90 days (depending on the candidate)

Job Description:

Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls which are non-routine and require deviation from standard screens, scripts, and procedures.

Negotiates workouts and repayment plans.

Handles most complex collection inquiries and issues.

Makes decisions about acceptance/return of partial payments.

Handles most complex collection inquiries and issues.

May assist with compiling statistical reports and other special projects.

3+ years experience in a direct customer contact, service, collections or sales environment.


-Manager Notes:

--This is more a light collections role/1st stages of collections

-Friendly reminder calls for 1-30 days delinquent on business loans, or lines of credit-

Looking for more CSR type candidates, seasoned collectors do not typically do well in this role.

They have 2 more tiers for their group which the calls can be escalated to

Working hours: Monday through Friday - 7:00AM-4:00PM or 7:30AM-4:30PM


Every candidate will need to PASS a customer service assessment prior to being submitted to the position.

Upon review of resume, a link will be sent to complete the assessment.

Assessment takes anywhere from 30-45 minutes

100 question assessment, these are behavior-based questions that are multiple choice

Once the assessment is completed an email will be generated to let us know that it is completed

Example questions: How would your manager describe you? How often has a customer complimented your customer service? How quickly are you able to resolve difficult problems with customers? I perform best when... Etc

Interested candidates please send your updated resume to rachel.butas@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.