Randstad HR Customer Support Consultant - Philadelphia, PA in Philadelphia, Pennsylvania

HR Customer Support Consultant - Philadelphia, PA


Philadelphia, PA Salary:

US$ 31 per hour Date Posted:

Wednesday, October 12, 2016

Job Type:


Reference #:


Questions? 678-393-2100.


Randstad Finance & Accounting

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HR Customer Support Consultant - Philadelphia, PA

  • This is a temporary position expected to last approximately 12 months.

HR Customer Support Consultant - Job Duties:

  • Provide end to end customer support for employees and managers reaching out to HR Operations via phone, live chat or web submit.

  • Provide appropriate and accurate information to employees and managers regarding HR programs, services and policies.

  • Create case in case management system and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure.

  • Obtain and evaluate information from callers, make recommendations and implement appropriate actions.

  • Proactively question employees to identify information to detect trends of common concern that need to be addressed company-wide.

  • Uses knowledge management tools effectively to ensure accuracy of information and stays abreast of changes in knowledge management content.

  • Possesses deep knowledge of Workday and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience)

  • Assist employees with navigation of web tools, including self-service

  • Work closely with HR Workforce Analysts to ensure all procedures are followed and with other HR Service Providers & HR Partners

  • Evaluates cases as received & uses judgment to ensure it is handled in the best way possible, while maintaining a focus on the customer experience

Position Requirements:

  • Bachelor s Degree is strongly preferred

  • Experience working in a customer support environment.

  • HR experience preferred

Compensation: $31.00/hourly

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