Randstad Customer Service Representative in Peoria, Illinois

Customer Service Representative


Peoria, IL


US$ 10 per hour

Date Posted:

Tuesday, October 4, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration


Shifts to be determined once training has been completed. This position requires complete flexibility as tours (shifts) will be given based on client demand.

Hours of operation are M-Th 8:00 AM - 8:00 PM and Fri 8:00 AM - 5:00 PM. Must be available during these hours in order to apply.

Handles internal and external customer inquiries and issues

Focuses on customer service and teamwork

Provides first contact resolution of customer requests and issues

Makes sound business decisions for customers

Initiates calls to customers and/or vendors to obtain information or resolve problems

Uses specialized knowledge to support customers, agents, representatives and other business partners

Answers telephone and/or e-mail inquiries from customers and agents (direct customer facing/contact).

Uses computer and telecommunications systems to process transactions, respond to inquiries, troubleshoot and fulfill requests for information.

Processes and/or routes transactions, requests, and inquiries using established procedures.

May be required to promote or sell products or services.

Working hours: Hours of Operation: Monday-Thursday 8:00AM-8:00PM & Fridays 8:00AM-5:00PM


Handles basic and routine inquiries and problems.

Escalates problems or inquiries as required.

Uses established procedures, scripts and screens.

Develops positive customer service skills.

Develops basic understanding of call center dynamics.

Primarily uses established procedures, scripts and screens, however might occasionally deviate from them.

Previous call center experience a plus

Must have excellent computer skills and be able to use multiple screens while addressing customer questions

Must be flexible in hours available to work. Shifts will be assigned once training has been completed.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.