Randstad Account Representative in Overland Park, Kansas
Overland Park, KS
US$ 14 - US$ 16 per hour
Monday, October 3, 2016
Temp to Perm
Randstad USA Administration
Are you service-minded? Do you thrive in a deadline driven, fast paced environment? Would you consider yourself to be results oriented and posses a strong sense of urgency?
Our client, a leader in the financial industry, is looking for forward thinking individuals who are up for a challenge and want to grow with an organization. The Customer Service Representative role is a stepping stone which will open the door to advancement opportunities. Management seeks to identify and capitalize on employee strengths; as well as, implement a development plan to improve areas of weakness. Whether your interest be in support, operations or management, this organization offers stability, growth and a positive work environment.
This is a temp to hire position. There will be a performance review based on attendance and performance which will determine eligibility to transition on permanently.
The Account Representative will be responsible for generating new business through provided applications and leads. Handle incoming calls from internal clients with a professional and personable demeanor. Must be familiar with finance, collections, or customer service. Due to the amount of information needed to be successful in this position Team Leads and Supervisors will need to start out in this role. It is good to know the company you work for prefers to organically grow the organization.
Working hours: Monday through Friday 8am to 5 pm or 10 am to 7 pm
Primary Responsibilities of the Account Representative
--Responsible for maintaining ongoing relationships, providing support and resolving problems for customers
--Expected to handle inbound calls from customers as well as make outbound calls to assist with applications
-- Assisting in developing and preparing proposals for clients and generating new business through good customer service
--Process customer complaints, filing supply requests for customers and centers, in addition to preparing monthly reports
--Develop action plans for customers, respond to and follow up on customer request, review rates, track applications and status
Requirements of the Account Representative
--1-2 years of customer service, collections or sales experience is strongly preferred
--Working knowledge of loan application procedures
--Detail oriented and ability to work in a fast paced, environment
--Ability to work quickly and accurately while meeting strict deadlines
--Ability to effectively communicate with internal customers via the phone
--Working knowledge of Microsoft Office (Word, Excel, Access)
--Must be able to type more than 45 words per minute
--Strong analytical, problem solving, basic research and time management skills
--Detailed documentation and accurate records maintenance
--College degree preferred but not required.
--Temp to Hire position
--Comprehensive Benefits Package
--Fast paced, supportive work environment
--Monday through Friday 8 am to 5 PM or 10 am to 5 PM
We are actively seeking service oriented Customer Service Representatives who want to get a foot in the door with a well-known company in the Johnson County Area. This opportunity offers a variety of attractions including work life balance, benefits, a positive atmosphere and room for growth.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.