Randstad Sr Cisco Telecommunications Engineer in Orlando, Florida
Sr Cisco Telecommunications Engineer
Tuesday, October 11, 2016
Responsible for providing leadership and technical expertise for the company s telecommunications technology infrastructure team. Ensure the performance and reliability of all services and exceed the needs of our businesses and clients. Implement processes and technologies to ensure highly available telecom resources are available to users.
Major Tasks, Responsibilities and Key Accountabilities
Designs, configures, installs, upgrades, maintains and evaluates all telecommunication systems.
Provides support for all business units and supports the enterprise. Provides level 3 engineering support and consults with customers on telecommunication systems.
Researches and identifies telecommunications opportunities that impact business strategy and resource planning. Conducts extensive evaluations of vendor solutions and prepares summaries for management.
Configures and maintains routers, switches, and servers for the telecommunications network. Performs daily database backups on all telecommunications systems.
Ensures service level agreements (SLAs) are met and continue to meet the needs of customers. Provides subject matter expertise support and resolution for customer issues.
Determines the production capacity needed to meet changing business demands. Ensures capacity planning deliverables are performed to specifications.
Available for disaster recovery and on call support at all times.
Assists with resolution of invoice discrepancy issues.
Nature and Scope
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees professional development but does not have hiring or firing authority.
Typically requires BS/BA in related discipline. Generally 5-8 years of experience in related field; certification is required in some areas OR MS/MA and generally 3-5 years of experience in related field. Certification is required in some areas.
5-7 years experience with emerging technologies to include hardware, software, and telecom services concepts and trends.
Must have strong working knowledge of Cisco Communications Manager (CUCM) solution including Unity Connection.
Working knowledge of Cisco UCCX preferred but not a must.
Strong knowledge of Cisco Telepresence Video Conferencing infrastructure and Cisco Jabber is highly preferred.
Working knowledge and understanding of SIP Trunking technology preferred.
Must be willing to work after hours and weekends/holidays if a task requires work to be done off business hours. This is not normal state but it does happen sometimes.