Randstad Network / Desktop Systems Specialist in Oldsmar, Florida

Network / Desktop Systems Specialist


Oldsmar, FL

Date Posted:

Tuesday, September 27, 2016

Job Type:


Reference #:



Randstad Technologies

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  • Local travel required to support sites.

Position Summary:

  • Provide user support and customer service on company supported computer applications and platforms


  • Perform on-site/remote analysis, diagnosis, and resolution to complex workstation problems for a variety of end users, and recommend and implement corrective hardware/software solutions, including off-site repair as needed

  • Receive and respond to technical tickets, incoming calls, pages, and/or emails regarding workstation and/or hardware problems.

  • Participate with the IT Technical on-call support process.

  • Redirect problems to appropriate resource.

  • If necessary, liaise with third-party support and equipment vendors

  • Performs other duties or special projects as assigned.

  • Provide guidance to junior members of the team as required.

  • Actively contributes to ongoing process improvement.

  • Ability to complete multiple simultaneous projects in a timely manner

  • Prepare activity reports

  • Stay current with systems information, changes and updates

At least 5 years of experience:


  • Bachelor s degree in computer science or 4 years equivalent experience focusing on level II desktop support.

  • Certifications a plus;


o CompTIA Ao Network - Working technical knowledge of current network protocols, operating systems, and standards.

  • Knowledge of Microsoft Office 365

  • Strong oral and written communication skills required.

  • Experience using a ticket tracking application

  • Experience of customer service practices

  • Experience with healthcare application delivery a plus

  • Rotating On-call availability for a week duration

  • Sitting for extended periods of time

  • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand, and power tools, and to handle other computer components.

  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

  • Self-starter, able to work independent with minimum supervision.

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