Randstad Product Support Specialist in Olathe, Kansas
Product Support Specialist
US$ 17 - US$ 18 per hour
Monday, October 3, 2016
Temp to Perm
Randstad USA Administration
DescriptionDo you possess a technical curiosity? Are you always tinkering with computers and other hardware?
Our client is looking for technically curious individuals who are up for a challenge and want to grow with an organization. The Product Support Specialist role is a stepping stone which will open the door to advancement opportunities. From Tier I Technical Support to Quality Assurance this organization is looking for future leaders of their organization who bring ideas and innovation to the team.
The Product Support Specialist will be responsible for providing technical support to customers. This includes gathering and entering data into the company's proprietary software system and providing solutions per each customer request.
Working hours: 8:00 AM to 5:00 PM
--Provide client support while being a brand ambassador --
--Answer emails, phone calls, and chats and determine client needs
--Perform client education and product training as needed
--Use multiple resources to solve product-specific user issues. Use creative approaches with disciplined troubleshooting.
--Effectively communicate "real time" solutions that may involve multiple steps or alternatives to resolve issues with technical and non-technical clients
--Identify when a situation requires escalation
--Follow established and/or general escalation procedures
--Analyze customer experience and make recommendations for improvement
--Technical support and product training documentation creation and maintenance
--Identify trends, gather and report issues on a consistent basis
--Write and formulate technical briefings, and provide clear and concise instructions for users in the GlobalMeet Community
--Analyze client education and product training interactions for improvement opportunities
--Create and keep updated all support documentation including Community content, User Guides, Knowledge Base, Contextual Help, FAQs, and other support reference outlets related to the product
--Collaborate with other departments, specifically Product Management, and Development.
--Aid in analyzing, diagnosing, and resolving problems for the product and its components
--UAT and internal project work as needed
--Hours: Monday-Friday 8:00 AM-5:00 PM
--Minimum of 2 years' experience in customer service, reception or administration
--Excellent Attendance record
--Dependable, organized, and must be able to work in a fast paced environment.
--High school diploma required
--Communicate effectively with both internal and external customers/clients
--Laid back, family oriented work environment
--High retention rate of employees
--Opportunity to advance within the organization
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.