Randstad Bilingual Customer Service Specialist in Oklahoma City, Oklahoma
Bilingual Customer Service Specialist
Oklahoma City, OK
US$ 12 per hour
Friday, October 14, 2016
Temp to Perm
Randstad USA Administration
Calling all Spanish speakers!! We have a GREAT opportunity for YOU!! Spanish Customer Service Specialist needed. Agents will be assisting both English and Spanish translation calls . Handles incoming calls and directs calls for further problem resolution, if necessary. Awesome career opportunity!!
Customer Service Position Overview
Inbound call center for Affordable Care Act. We field healthcare questions from existing and prospective members. Member calls will range from, "I need help on my application," "I need help picking a plan, can you tell me the difference between X and Y," "can I make a payment," or "would you please help me understand my benefits."
We use Outlook, Excel (basic excel), and web based customer database
Training is 4 weeks long, M-F 8am-5pm EST
During open enrollment (Nov 1 through Jan 31) call center hours are: M-F 8am - 8pm, Sat 8am - 6pm
OT is available, but not mandatory. 40 hour shifts will fall within the call center hours.
Work Schedule: 8 Hour shifts totaling 40 hours/week - need someone with open availability within-
Must be available Monday -- Friday between hours of 7am-8pm
Must be available Saturday & Sunday from 8am -- 4pm
*Overtime is available but not mandatory
**Must be available for a 4 week training session Monday-Friday 8AM-5PM (paid training)
Starting Pay: $11/Hour w/overtime available as well!
Responsibilities will include:
- Inbound call center for Affordable Care Act. We field healthcare questions from existing and prospective members.
- Receive incoming calls from existing customers who have questions about a product or service
- Maintain professionalism with customers while handling any issues or questions
- Retrieve and enter information into the database while resolving question
Working hours: 4 week training-Mon/Fri- 8am-5pm 8hr shift between Mon-Fri 7am-8pm Sat-Sun 8am-4pm Overtime available not mandatory Totaling 40 hrs a week
Must have 6 months Customer Service Experience
Must have High School Diploma/GED
Must submit to a Criminal Background and Drug Screen Prior to employment
- - Works-to-develop-an-in-depth-understanding-of-the-customers-spoken-and-unspoken-needs-
- - Navigates-in-a-Windows-based-system-through-a-series-of-databases-in-order-to-access-the-appropriate-information-to-service-the-customer
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.