Randstad Bilingual - Spanish\English Help Desk support in Oak Ridge, Tennessee
Bilingual - Spanish\English Help Desk support
Oak Ridge, TN
Wednesday, October 5, 2016
Technical Support I (Bilingual - Spanish\English)
Description: To provide Bilingual - Spanish\English Help Desk support
To provide Bilingual - Spanish\English Help Desk support for customers needing assistance with account administration (creations, maintenance, password resets and account unlocks), distribution of software, hardware and software troubleshooting, remote access and VPN support, and service / support request entry via an Incident tracking system. If unable to resolve requests at first contact, collects and documents necessary information for appropriate escalation to Level 2 technical teams. Communicates with end users to provide customized solutions utilizing company standard software products and services. Will provide support for PC Computer Off-the-Shelf (COTS) products and enterprise-wide customer applications. The successful candidate must be flexible in days and hours worked.
Successful candidate will have comprehensive knowledge in the use of personal computers and pertinent software applications.
Must demonstrate customer service and team skills. Experience in desktop and networking support, IT concepts, and help desk software.
Must be able to analyze, think logically, and act decisively in critical situations.
Ability to distinguish between different types of incidents and select the correct source for problem solution.
Must have the ability to take initiative and maintain focus in a fast-paced environment while balancing multiple demands and shifting priorities.
High school education or GED and 1+ years of relevant technical experience or Bachelors degree.