Randstad QUALITY ASSURANCE SPECIALIST in Norfolk, Virginia
QUALITY ASSURANCE SPECIALIST
US$ 11 per hour
Monday, October 3, 2016
Randstad USA Administration
DescriptionRandstad is a highly respected, leading placement agency with offices throughout the United States and around the globe. We help companies find the best people for their organizations to positively impact productivity and profitability.
We are currently seeking a QUALITY ASSURANCE SPECIALIST for a call center in NORFOLK, VA to audit calls.
PRIMARY RESPONSIBILITIES (including but not limited to the following):
- Monitor and evaluate calls on live phone interactions between Customer Service Representatives and clients.
- Communicate the results of call audits to QA supervisors to provide necessary follow-up.
- Maintain strict confidentiality of observed calls for legal and ethical purposes.
Working hours: Monday - Friday 8am-5pm
--1-3 years of prior call center experience preferred
--Prior collections experience preferred but not required
--Experience auditing/analyzing recorded calls preferred
--Highly organized, flexible, detail-oriented and able to work at an above-average pace.
--Strong administrative and customer service skills.
--Comfortable doing repetitive tasks in a quiet work environment.
--Experienced using Microsoft Office Suite, Internet Explorer and ability to learn new software programs quickly.
KEY TERMS: Collections, Administrative, Call Center, Quality Assurance, QA, Analyst
If you are interested in this position, please apply online at www.randstadstaffing.com and upload a current resume with your application.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.