Randstad Customer Service Team Lead in Newbury Park, California
Customer Service Team Lead
Newbury Park, CA
Thursday, September 29, 2016
Randstad USA Administration
The Customer Service Team Lead role will the the main point of contact for process questions, employee concerns, and schedule adherence.
- Collaborating with your peers to enhance work processes
- Be able to provide backup to team when team members are on vacation
- Communicate changes to team and keep them advised on process updates
- Run reports to review outstanding or aged orders with team
- Assist with training and onboarding new hires
Benefits & Hours:
Monday - Friday: Day shift
All candidates are eligible for benefits including but not limited to: Medical, Dental, and Vision immediately
Up to two weeks vacation, and up to one week sick time per year
Ten paid holidays
Working hours: M-F: Day
- AA/AS degree or equivalent combination of education and experience.
- Previous experience as a team lead/supervisor
- Excellent communication skills, friendly with positive attitude.
- Detailed-oriented person.
- Demonstrated sense of urgency.
- Effective planning and organization skills
- Demonstrated ability to successfully lead and motivate team
- Excellent keyboarding skills and knowledge of PC applications.
- Understand and apply appropriate quality improvement processes.
- Demonstrated ability to adjust quickly to process and policy changes.
- BA/BS degree (science focus preferred). Bachelor s degree in life sciences (Chemistry, Biology, Microbiology, Biochemistry, etc.) highly desirable.
- Minimum 5-7 years working in a customer service environment.
- Experience working within a laboratory /pharmaceutical environment.
- Basic understanding of laboratory equipment and use.
- Experience working in a regulated environment.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.