Randstad Customer Service Representative in Newark, Delaware

Customer Service Representative

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job details:

  • location:Newark, DE

  • salary:$13.50 - $14.25 per hour

  • date posted:Thursday, September 7, 2017

  • job type:Temporary

  • reference:S_566169

  • questions:veronica.hicks@randstadusa.com972-764-2323

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description

Randstad is seeking several Call Center Reps for a large financial company in Newark, DE

As an Onboarding/Offboarding Specialist, you will provide a high quality Human Resources service by responding to incoming calls from employees. The position requires excellent verbal and written communication skills and the desire and ability to assist employees with questions pertaining to the SAFE Act. Additionally, you will concentrate on validating and ensuring accuracy of data between JPMorgan Chase and the Federal Registry system in compliance with the SAFE Act. The SAFE Act requires that all Mortgage Loan Originators (MLO) register with the Nationwide Mortgage Licensing System (NMLS) before being able to perform all mortgage loan job functions.

  • Respond to incoming calls involving questions, complaints, problems, etc. in an efficient and professional manner

  • Perform outbound calls to MLOs who have not fulfilled federal registration requirements, if applicable

  • Resolve inquiries requiring knowledge of the SAFE Act processes and requirements

  • Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a pre-defined script for guidance

  • Use active listening skills in order to fully comprehend and document questions/issues

  • Be able to probe for more specific information

  • Perform validation of all data/information provided by an MLO in accordance with SAFE Act registration requirements and standards

  • Manage data validation issues, issue resolution research and follow through to obtain necessary information; ultimately maintaining compliance standards

  • Perform updates to records in NMLS as employee data and/or status changes occur

  • Provide additional support within department as necessary

Working hours: 8:00AM - 6:00PM

Skills:

--High School diploma (GED)

--1-3 years relevant customer support and/or call center experience

--Attention to detail and strictly adhering to standard operating procedures

--Ability to learn and work in a faced paced environment

--Superior customer service ethic, communication skills (written and verbal), interpersonal skills, and telephone etiquette

--Familiarity with and ability to navigate computer pathways as needed in order to perform data entry and searches while discussing issues with customers

--Strong organizational skills and ability to handle multiple tasks

--PC literate (Microsoft Word, Excel, Outlook) and other applicable tools

--Must be able to work independently

--Strong customer service skills with the ability to handle and resolve employee data related issues

--Must be able to maintain a high degree of confidentiality

--Must be able to effectively manage through peak volume periods

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.