Randstad Claims Analyst in Newark, Delaware

Claims Analyst


Newark, DE


US$ 18 - US$ 22 per hour

Date Posted:

Thursday, October 13, 2016

Job Type:


Reference #:






Randstad USA Administration


Our client, a large financial institution located in Newark, DE, has a need for Claims Analysts. This is a contract to hire opportunity paying 18.00/hr to 22.00/hr depending on experience. Please see the job description below.

Claims Analyst

Resolves customer merchant, credit, or ATM claims within the bank s policies and procedures. Responsibilities include: investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels. May debit or credit customer s accounts as appropriate, process chargebacks or update customer regarding pending claims. Researches and resolves other general customer account inquiries as appropriate. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department s case management system and financial controls. Works within a team environment. Associate is expected to meet or exceed department level benchmarks for productivity and quality. May provide support and training to other analysts within the department.

Must be flexible to work any shift

Tuesday - Saturday 11:00 - 7:30pm

Tuesday - Saturday 11:30 - 8:00pm

Tuesday - Friday 2:30pm - 11:00pm, Saturday 8:00 - 4:30

Working hours: Tuesday - Friday 7:30 - 4:00pm Sat 8:00am-4:30pm



-2-4 years of customer service call center experience required

-Inbound/Outbound call center experience and/or claims experience

-Knowledge of banking operations

-Knowledge of claim/fraud systems applications

If you or anyone you know may be interested please apply online or email a resume to michael.schlenner@randstadusa.com

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