Randstad Claims Analyst in Newark, Delaware
US$ 18 - US$ 22 per hour
Thursday, October 13, 2016
Randstad USA Administration
Our client, a large financial institution located in Newark, DE, has a need for Claims Analysts. This is a contract to hire opportunity paying 18.00/hr to 22.00/hr depending on experience. Please see the job description below.
Resolves customer merchant, credit, or ATM claims within the bank s policies and procedures. Responsibilities include: investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels. May debit or credit customer s accounts as appropriate, process chargebacks or update customer regarding pending claims. Researches and resolves other general customer account inquiries as appropriate. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department s case management system and financial controls. Works within a team environment. Associate is expected to meet or exceed department level benchmarks for productivity and quality. May provide support and training to other analysts within the department.
Must be flexible to work any shift
Tuesday - Saturday 11:00 - 7:30pm
Tuesday - Saturday 11:30 - 8:00pm
Tuesday - Friday 2:30pm - 11:00pm, Saturday 8:00 - 4:30
Working hours: Tuesday - Friday 7:30 - 4:00pm Sat 8:00am-4:30pm
-2-4 years of customer service call center experience required
-Inbound/Outbound call center experience and/or claims experience
-Knowledge of banking operations
-Knowledge of claim/fraud systems applications
If you or anyone you know may be interested please apply online or email a resume to firstname.lastname@example.org
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