Randstad 40+ Call Center Reps Needed, Start Date-12/06/2016 in Newark, Delaware
40+ Call Center Reps Needed, Start Date-12/06/2016
US$ 16 per hour
Wednesday, October 12, 2016
Randstad USA Administration
Our client, a large bank located in Newark, DE has a need for 40 Bi-Lingual/Non Bi-Lingual Call Center Reps for their busy season, this position is a temporary role that will be contracted from 12/06/2016 - 03/31/2017. The pay rate for this role is $16 an hour. Candidates must be available Monday-Friday, 8am-8pm shift and be able to interview during the week of 10/24/2016.
-Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned.
-Calls are non-routine and require deviation from standard screens, scripts and procedures.
-May respond to faxes and emails.
-Requires extensive knowledge of the organization, products and/or services.
-Possesses high level of technical skills.
-May require advanced problem solving skills and involve cross selling or up selling other financial products.
Working hours: M-F; 8am-8pm
Typically requires 1 to 3 years of customer services and/or collections experience.
-Requires basic knowledge of the organization, products and/or services
-Excellent communication and problem-solving skills
-One year of experience
-Solid understanding of the Inbound Call Center
-Ability to adapt quickly to change
-Proven ability to meet and exceed productivity and quality monitoring goals
-Excellent PC skills
-Must be a team player
Ability to seek solutions for customers in a fast-paced environment
-1+ years of customer service experience.
-1+ years of telephone sales experience
-1+ years of financial industry or mortgage servicing experience
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.