Randstad Russian Customer Service Reps Telecommuters in New York, New York
Russian Customer Service Reps Telecommuters
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location:New York, NY
salary:$16 per hour
date posted:Friday, September 8, 2017
job type:Temp to Perm
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Do you speak fluent Russian? Are you also fluent in English? Do you love helping others that speak the same language? I am looking to hire bilingual customer service reps to answer calls from other Russian speakers that need assistance with applying for Medicaid or other insurance programs run by New York State. These can become permanent positions based on performance. There is plenty of room for growth and advancement with our client. Are you interested in working from home upon successful completion of training?
Randstad is hiring Russian speaking (bilingual) customer service reps to work with our client in Manhattan. Paid training is offered for this opportunity. Once training is completed, you would be hired on permanently by our client (based on performance) and transition to working from home.
Duties / Responsibilities:
Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. Educates clients on managed care. Assesses client's health care needs and assists clients in choosing a health plan. Maintains updated knowledge of the New York Medicaid CHOICE Project. Assists clients in enrolling/disenrolling in health plans. Receives and sorts enrollment/disenrollment forms.
Reviews enrollment forms for accuracy and completeness.
Processes enrollment/disenrollment forms. Sends necessary letters to clients.
Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
Performs managed care education and enrollment services when call volume warrants. Assists or performs mailroom functions, when assigned.
Meets all standards established for this position as outlined in the attached performance criteria.
Performs other duties as may be assigned by the Call Center Supervisor or management.
Working hours: Training Hours: 8-5:30 approx. Shift is 8 hours between 9-9 after training. Rotating Saturdays are required.
Russian Speaking candidates needed. Must be fluent in English and Russian. Must love helping others on the phone.
Previous experience in customer service/call centers preferred.
Must be good with Word and Excel and be able to type 35+ words per minute.
College degree preferred; knowledge of the community to be served; effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks.
Preferred qualifications include two years of human services experience or experience dealing with the public; fluency in commonly spoken languages required for some positions.
If this opportunity is something you would like to learn more about, please email a current resume to firstname.lastname@example.org and take a few moments to complete our online application. Thanks for your interest in working with Randstad!
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