Randstad Help Desk Technician Level II in New York, New York

Help Desk Technician Level II


New York, NY

Date Posted:

Thursday, October 6, 2016

Job Type:


Reference #:



Randstad Technologies

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Job Description:

  • Searching for a talented I.T. technician Level 3 to join an expanding team and organization.

  • The technician will be required to have a proven track record of I.T. support and are willing to travel up to 30% of the time.

  • Tasks will involve troubleshooting and implementing I.T. projects.

  • The successful candidate will have a positive and can do attitude that can handle pressure environments.

Skills: Helpdesk Support, Windows, Mac support a plus.


  • Level 3 end user, server and LAN support. Implementing business solutions on Microsoft platforms

  • Assisting in researching and implementing new technologies

  • Performing on-site and remote software and hardware support

  • Hardware upgrades and troubleshooting

  • Configuring workstations to access network resources, e.g. shares, printers, internet, and email / Assisting with engineering and implementing IT projects.


  • Highly experience with helpdesk support and end user troubleshooting

  • Highly experienced in maintaining workstations and LAN environments including wireless and mobile devices

  • Strong knowledge of installation, configuration, and administration of Windows desktops

  • Knowledge of Microsoft Office

  • Applicants must possess strong communication and interpersonal skills.

Education Requirements:

BA or equivalent work experience. IT degree a plus. A+ / Network + Certification a plus.

Work Experience:

  • 4-5 years progressive experience in a Level 3 helpdesk technical level and server support

  • Strong knowledge of various computer applications

  • Strong communication and problem solving skills

  • Able to work in a hierarchical business model with mixed abilities and styles

  • Able to work in a team environment and as an individual

  • Self-motivated with excellent follow-up techniques and telephone manner

  • Ability to maintain multiple tasks and little need for supervision or guidance.

Job Requirements:

  • The successful candidate will be supporting a large user base onsite and remotely. Traveling to certain locations will be necessary.

  • Full-Time position with competitive salary and benefits. Salary based on experience and skill level.

  • Travel time 20% within the tri-state area

Salary Competitive

Benefits Competitive

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