Randstad Call Center Representative in New York, New York
Call Center Representative
New York, NY
US$ 15 - US$ 17 per hour
Monday, October 3, 2016
Temp to Perm
Randstad USA Administration
Randstad has an exciting new opportunity for customer service/call center representatives in Downtown Manhattan! Our client is in need of candidate s coming from the customer service/call center background, preferably with experience in healthcare. All resumes will be considered, however. For this position, you must be bilingual in Spanish and English OR Russian and English. If you, or anyone you know, is interested and meets the qualifications, we would love to speak with them! We will be actively reviewing resumes this week, so please apply! We look forward to reviewing your qualifications!
- Bilingual: Spanish/ English OR Russian/ English
- Required to interact with social security professionals regarding patient trips via email or fax.
- Working with the facility case manager to resolve any patient issues regarding schedule changes, routing suggestions, provider changes, etc.
- Manage with facility social workers to get modernized lists of patient addresses.
- Heavy phone volume and data entry required
- Relate provider trip logs with prescheduled trip confirmations received from facilities
Working hours: M-F
--Experience in a fast-paced, high-level customer service oriented environment
--Must have 1-2 years experience in a customer service atmosphere using both Spanish and English / Russian and English interchangeably
--Social Services and/or case management, basic medical terminology, and/or front or back office medical experience preferred.
--Must possess professional writing skills and ability to correspond with professionals both verbally and in writing
--Ability to accurately type 35 words per minute
--Must have strong spreadsheet and database skills to include intermediate proficiency with Microsoft Excel, Word and Outlook.
--Shifts: Must be flexible for any shift between 8am-8pm Monday - Saturday (40 hours a week)
Please reply to this posting with a copy of your most updated resume. One of our recruiters will reach out to you to schedule an interview if you meet the qualifications!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.