Randstad Call Center Customer Service in New York, New York

Call Center Customer Service

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job details:

  • location:New York, NY

  • salary:$14 - $16 per hour

  • date posted:Thursday, September 7, 2017

  • job type:Temp to Perm

  • reference:S_565891

  • questions:michael.anderson2@randstadusa.com212-687-8605

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description

About us

Randstad is currently representing the top administrative and non-clinical healthcare talent in NYC! Our expert recruiters provide job seekers inside access to confidential openings, interview coaching, resume tips, and best practices. New York City's top hiring managers come to us to find the city's most talented active and passive job seekers. If you want to learn new interview tips, tricks, and improve your own personal branding, and join the Randstad family!

Job Description

In this role you will provide customer service to new and existing clients and associates, support the sales department and all teams, and work towards increasing business through outstanding customer service. May also receive order data from sales representatives. Requires detailed data entry into company designed computer system and communication with internal resources regarding needs of client.

Working hours: M-F 8am-8pm

Skills:

Responsibilities:

  • Process telephone inquiries

  • Perform account maintenance, including address changes, payments, adjustments, and statement requests

  • File applications and other paperwork

  • Handle customer inquiries and complaints

  • Prepare reports to include daily phone call log.

  • Troubleshoot issues and concerns

  • Document and update customer records

Requirements

  • Bilingual in Spanish, Russian, or Cantonese preferred but not required

  • Previous experience in customer service

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

We hope you're excited about this opportunity. To take the next step, please apply today or send your resume to Michael.Anderson2@randstadusa.com!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.