Randstad Care Senior Associate - Nashville, TN in Nashville, Tennessee

Care Senior Associate - Nashville, TN


Nashville, TN Salary:

US$ 17 per hour Date Posted:

Tuesday, September 27, 2016

Job Type:


Reference #:


Questions? 678-393-2100.


Randstad Finance & Accounting

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Care Senior Associate - Nashville, TN

  • This is a contract role expected to last 2+ months.

Care Senior Associate - Job Duties:

  • This position performs Advocate duties, which include:

  • Engagement of the member, for both Medical and Behavioral issues.

  • Responsibility for representing the PHT to all inbound callers, education of members in regards to available programs and service.

  • Sharing information on benefits and claims, referrals to appropriate providers and education material.

  • The Advocacy tasks of this position are varied and often complex in nature and include:

  • (1) Service and process explanation

  • (2) Benefit, eligibility and complex claim interpretation

  • (3) Screening and referral functions

  • (4) Follow-up and service satisfaction

  • (5) Participant Education needs based on participant presenting problem/issues

  • (6) Access to care function. Immediate escalation of crisis calls to the appropriate resources.

  • This position services callers and educates them on the various components of their benefit plans. Incumbents will be knowledge and use multiple systems and materials to achieve first time resolution for callers.

Job Requirements:

  • 2-4 years of experience

  • Bachelor s degree in mental health related field required

Compensation: $15.00-$17.00/hr

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