Randstad Customer Service & Logistics Representative in Minnetonka, Minnesota
Customer Service & Logistics Representative
US$ 19 - US$ 23 per hour
Tuesday, October 11, 2016
Randstad USA Administration
DescriptionRandstad has an immediate opening for a temp Customer Service & Logistics Representative in Minnetonka, MN. This role, (CSR) interacts heavily with our customer base, and the successful candidate will develop a thorough knowledge of multiple facets of our business. Primary responsibility for this role is to provide superior customer service to our customers through order management, billing, transportation, complaint management, and other key areas as assigned. Job duties will be carried out in a fast-paced, dynamic environment.
The skills learned in this role will establish a solid foundation for career growth with our company and it is expected that candidates be receptive to both new responsibilities and opportunities. This position will be based in the Minnetonka area. If you are interested in the role please do not hesitate email me directly at Stacey.firstname.lastname@example.org with your resume.
Working hours: Monday-Friday 8am-5pm
- Manage the order life cycle from creation through delivery to ensure inventory availability, lead times, pricing integrity, terms of sales and adherence to policy and process. This will include meeting defined targets on supply chain metrics that the customer and the company have deemed critical to the business relationship.
- Resolve service needs, questions and complaints by telephone or written correspondence through gathering, researching and analyzing information from internal business partners, and escalate unresolved issues to management as needed.
Main contact for all customer inquiries and communication (including purchase orders, scheduling, transportation, complaints management, etc.) with ability to maintain a calm and professional demeanor when handling demanding situations. Proactively contact customers when identifying availability issues and propose solutions to prevent customer dissatisfaction.
Address issues that impact servicing our customers and seek resolution tactics.
Education and Work Experience:
-Bachelor's Degree or 5 years' experience in supply chain or logistics
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.