Randstad Customer Service Representative in Melville, New York

Customer Service Representative

easy apply

job details:

  • location:Melville, NY

  • salary:$14 - $15 per year

  • date posted:Wednesday, August 9, 2017

  • job type:Temp to Perm

  • reference:S_557023

  • questions:courtney.blair@randstadusa.com631-427-1096

easy apply

description

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

-Improve customer service experience, create engaged customers and facilitate organic growth

-Take ownership of customers issues and follow problems through to resolution

-Set a clear mission and deploy strategies focused towards that mission

-Develop service procedures, policies and standards

-Keep accurate records and document customer service actions and discussions

-Analyse statistics and compile accurate reports

-Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

-Keep ahead of industry's developments and apply best practices to areas of improvement

-Control resources and utilise assets to achieve qualitative and quantitative targets

-Adhere to and manage the approved budget

-Maintain an orderly workflow according to priorities

Working hours: M-F 8-5

Skills:

Requirements

-Proven working experience as a customer service manager, retail manager or assistant manager

-Experience in providing customer service support

-Excellent knowledge of management methods and techniques

-Proficiency in English

-Working knowledge of customer service software, databases and tools

-Awareness of industry's latest technology trends and applications

-Ability to think strategically and to lead

-Strong client-facing and communication skills

-Advanced troubleshooting and multi-tasking skills

-Customer service orientation

-BS degree in Business Administration or related field

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.