Randstad ITIL Business Analyst in Mclean, Virginia

ITIL Business Analyst


Mclean, VA

Date Posted:

Friday, September 30, 2016

Job Type:


Reference #:



Randstad Technologies

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Our Rockville Maryland Federal client has an immediate long term opening for a ITIL Business Analyst

U.S. Citizens ONLY due to a federal requirement.

Duties include but not limited to;

ITSM Analysts are responsible for defining, documenting, monitoring and analyzing IT processes within the ITIL framework. This position is part of the team responsible for architecture and implementation of one or more ITSM processes. The candidate would be working on a wide variety of service management practices and implementing continuous improvements as an ongoing activity. ITSM Analyst will be responsible for documenting, monitoring and analyzing our current practices and develop/implement appropriate processes to ensure least possible risk to our current and future ecommerce platform.

Core Responsibilities: Drives Service management best-practice and ITIL process standardization. Facilitates Change Advisory Board (CAB) and other change meetings with key team members, business stakeholders, etc. Creates communications plans and communicates effectively with senior management and stakeholders. Assesses change risk levels and documents mitigating action. Develop and Maintain CMDB.

Executes Change Management task and deliverable activities. Identifies and plans for Change Management process improvement. Measures and reports on metrics and effectiveness of Change Management and owns continuous improvement. Be a key contributor in the development and implementation of the ITSM tool. Develop and maintain management dashboards and reports illustrating relevant quantitative and qualitative metrics that will drive continuous improvement within the organization. Measure the process maturity model by gathering, analyzing and report metrics related to process effectiveness.


Adept at examining and coordinating requests for change in a dynamic, fast-paced, environment. Able to surface risks by understanding system and application integrations, and recognizing situations of incomplete or deficient documentation. Technical aptitude to allow review of the technical details of changes planned, to provide a first-line defense against improper change activities. Experience with Configuration Management Database (CMDB). Strong understanding of ITSM and ITIL Framework.

Strong technical aptitude in any combination of the following: Database, Networking, Web Applications / Cloud Technologies, Systems, Enterprise Applications. Ability to manage multiple priorities and deal with ambiguity. Strong written and verbal communication skills.

Education/experience: Bachelor degree or equivalent experience. ITILv3 Intermediate certification desired.

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