Randstad Collections Representative (commission based) in Matthews, North Carolina

Collections Representative (commission based)


Matthews, NC


US$ 40,000 - US$ 55,000 per hour

Date Posted:

Wednesday, September 28, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration


Contact consumers by phone to resolve the outstanding balance owed

Find creative solutions to secure repayment by discussing applicable repayment programs while adhering to all state and federal laws including the Fair Debt Collection Practices Act

Maintain high level of customer service

- Provide consistent follow up on delinquent accounts ranging from 11-90 + days delinquent

- Outbound and Inbound collection and customer service calls

- Provide delinquency "work out" plans with the ultimate goal being to bring the delinquent account current in the fastest, most efficient manner possible

- Effectively communicate with customers and management on a daily basis

- Analyze and solve problems on a daily basis

- Thoroughly work a minimum of 10 to 15 accounts per hour

Working hours: 8-5



Excellent customer service, communication and listening skills

Ability to be assertive and professional at all times

General computer knowledge and typing skills

Capability to adhere to schedule requirements

Reliable transportation.

Personal Characteristics:

- Candidate should be energetic, flexible, empathetic, and must have a positive attitude

- Strong follow up skills

- Must have excellent "people" skills with strong customer service attitude

- Excellent written and verbal communications skills

- Self starter with a strong work ethic

- Must be able to work without supervision and must be self motivated

- Ability to integrate rapidly with an existing team

- Basic understanding of finance/lending

- Reliability, dependability, and honesty a must

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.