Randstad Cisco Voice Analyst in Mather, California
Cisco Voice Analyst
Wednesday, October 12, 2016
We have a 3-6 month contract opportunity for a Cisco Voice Analyst in Sacramento, CA.
Proficient in Cisco CUCM environment and ability to program.
Proficient in Cisco Unity Connections environment and ability to program including time of day and call processors.
Proficient in Cisco UCCX environment and ability to program.
Ability to learn new technology quickly:
· InformaCast paging
· AVST 8.0 environment and ability to program including time of day and call processors
· Mitel SX2000 TDM and 3300 VoIP environments and ability to program
· PrairieFyre Call Center Management environment and ability to program
Proficient in Microsoft Word, Excel, Outlook and Visio.
Speak clearly and be easily understood.
Conduct training in front of small to large size audiences and diverse skill sets.
Gather database information and business requirements.
Develop and maintain accurate implementation cut sheets to be used by other IT staff.
Develop call flows to coincide with new department work flows.
Articulate technical and business requirements in a concise manner easily understood by all.
Strong verbal, written, problem solving and interpersonal skills.
Excellent organizational skills and ability to prioritize multiple projects and objectives in a rapidly changing environment, and deliver quality service with minimal supervision.
Excellent customer service skills including responding to user needs in a prompt, courteous manner.
Independently interface with all levels of staff and administration throughout the organization.
Communicate effectively; work independently and/or in a team environment.
Assist in the development and documentation of process and procedures.
High commitment to detail and accuracy.
Troubleshoot problems and escalate as appropriate.
Provide training and guidance to colleagues as required.
Maintain a high level of energy and creativity within a high stress environment.
Must be able to work flexible hours and days of the week.
Must have reliable transportation.
Experience within a healthcare environment is desirable