Randstad Cisco Voice Analyst in Mather, California

Cisco Voice Analyst


Mather, CA

Date Posted:

Wednesday, October 12, 2016

Job Type:


Reference #:



Randstad Technologies

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We have a 3-6 month contract opportunity for a Cisco Voice Analyst in Sacramento, CA.


  • Proficient in Cisco CUCM environment and ability to program.

  • Proficient in Cisco Unity Connections environment and ability to program including time of day and call processors.

  • Proficient in Cisco UCCX environment and ability to program.

  • Ability to learn new technology quickly:

· Vocera

· InformaCast paging

· AVST 8.0 environment and ability to program including time of day and call processors

· Mitel SX2000 TDM and 3300 VoIP environments and ability to program

· PrairieFyre Call Center Management environment and ability to program

  • Proficient in Microsoft Word, Excel, Outlook and Visio.

  • Speak clearly and be easily understood.

  • Conduct training in front of small to large size audiences and diverse skill sets.

  • Gather database information and business requirements.

  • Develop and maintain accurate implementation cut sheets to be used by other IT staff.

  • Develop call flows to coincide with new department work flows.

  • Articulate technical and business requirements in a concise manner easily understood by all.

  • Strong verbal, written, problem solving and interpersonal skills.

  • Excellent organizational skills and ability to prioritize multiple projects and objectives in a rapidly changing environment, and deliver quality service with minimal supervision.

  • Excellent customer service skills including responding to user needs in a prompt, courteous manner.

  • Independently interface with all levels of staff and administration throughout the organization.

  • Communicate effectively; work independently and/or in a team environment.

  • Assist in the development and documentation of process and procedures.

  • High commitment to detail and accuracy.

  • Troubleshoot problems and escalate as appropriate.

  • Provide training and guidance to colleagues as required.

  • Maintain a high level of energy and creativity within a high stress environment.

  • Must be able to work flexible hours and days of the week.

  • Must have reliable transportation.

  • Experience within a healthcare environment is desirable

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