Randstad SAP Lead - CRM in Mason, Ohio

SAP Lead - CRM


Mason, OH

Date Posted:

Tuesday, October 4, 2016

Job Type:


Reference #:



Randstad Technologies

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SAP Lead - CRM

Cincinnati Area


  • Lead the SAP CRM functional operations support organization to include break/fix, enhancement and project delivery on existing SAP functionality

  • work closely with the business to assist in definition and improvement in integration between functions

  • set the strategic direction for continued service of the SAP CRM functional areas

  • stay abreast of overall SAP process strengths, supported business practices and development release schedule to assist in defining future direction

  • participate in the development and oversight of the functional operational delivery model to ensure quality delivery to the SAP platform

  • support current and future business demands by ensuring timely and stable delivery of SAP CRM solutions

  • oversee and collaborate with current sourcing partners to ensure compliance to service delivery levels and satisfactory service

  • lead 3 rd party AMS CRM functional consultants to ensure SLAs are met and to ensure proper business customer service and delivery

  • work collaboratively with peer team leads (technical and governance) to ensure coordination of activities, oversight and delivery.


  • Minimum 8 years of working experience with SAP

  • Minimum 5 years of experience as an SAP CRM lead

  • Minimum 3 years of SAP CRM functional lead or comparable SAP experience within an SAP-centric production support environment

  • Minimum 2 years of SAP ABAP experience

  • Minimum 1 full life cycle Implementation in SAP CRM

  • Minimum 1 year of process improvement experience for operational support systems

  • Experience communicating technical and business issues/solutions to all levels of management

  • Experience in complex SAP environments, supporting multiple SAP components, preferred

  • Experienced bringing different areas of CRM together through the integration of SAP s (BW, ECC, Event Manager, mobile platform) and the SAP ERP software solutions, preferred

  • Experience in SolMan - ChaRM, preferred

  • SAP certification(s), preferred

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