Randstad Customer Service Representative at Hologic in Marlborough, Massachusetts
Customer Service Representative at Hologic
Monday, October 10, 2016
Randstad USA Administration
Essential Duties and Responsibilities
Enter fax, phone, and email orders for multiple divisions into Oracle Order Management. Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, sales contact information, etc.
Follow up to ensure appropriate documentation has been received or actions have been taken when necessary.
Assist with other projects or departmental tasks as assigned.
Working hours: Monday-Friday, 8:30AM-5:30PM
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent multi tasking and organizational skills.
Highly proficient using a PC, the internet and MS Office applications especially Outlook.
Advanced attention to detail skills.
Ability to communicate clearly and professionally, both verbally and in writing.
Experience being in a call queue, and reviewing purchase orders in an order management system.
Oracle experience preferred.
Positive, can-do attitude and the ability to work successfully in a team environment.
Flexibility with regard to schedule during quarter end, or peak volume times is required.
Punctual, regular and consistent attendance.
Associate or Bachelor s degree preferred
5+ year previous Customer Service or call center experience in a fast paced manufacturing setting required.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.