Randstad Vanguard Call Center Rep in Malvern, Pennsylvania
Vanguard Call Center Rep
US$ 16 per hour
Friday, October 14, 2016
Temp to Perm
Randstad USA Administration
DescriptionTO APPLY: PLEASE SEND RESUME TO LAURA.CROWELL@RANDSTADUSA.COM
Job Description: Responds promptly and accurately to incoming service related calls concerning account information, legal requirements, and processing procedures; listens to clients to identify their needs, and offers appropriate Vanguard products/services.
- Identifies and resolves shareholder needs/problems with urgency, empathy, tact and composure; determines alternative solutions to solve the problem
- Provides shareholders with realistic time frames for problem resolution
- Develops and maintains thorough knowledge of current administrative and procedural aspects of Vanguard funds; attends training sessions and departmental meetings as required.
- Maintains balance between productivity and quality performance within the departmental guidelines.
- Maintains professionalism with clients peers, supervisors, and other co-workers
- Responds independently to call volumes, along with other duties or tasks as necessary
Working hours: M-F Various shifts
--Undergraduate Bachelor's Degree required
--One year related business experience and/or customer service experience strongly preferred
--Effective communication, client service skills, strong interpersonal skills, and an ability to interact effectively with clients, peers, and management
--Effective problem solving skills
Shift Required: M-F 930-6
Pay Rate: $16.00/hr
All Job offers contingent on applicant passing a Criminal Background Check and Drug Screen**
TO APPLY: PLEASE SUBMIT RESUMES TO LAURA.CROWELL@RANDSTADUSA.COM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.