Randstad Business Analyst in Madison, Wisconsin
Friday, October 14, 2016
The primary function of this position is to work with end users on resolving issues, develop user documentation, and perform user acceptance testing for the BRITS system. BRITS is going into production in November of 2016 and will be used to track fraud in public assistance programs. This person will be the primary point of contact for system issues, and responsible for troubleshooting issues and either solving the problem or directing the issue to the appropriate place to be solved.
Essential Job Duties:
Review and quickly gain thorough understanding of existing legacy (home grown, mainframe based) applications.
Collaborate with SME s and quickly gain thorough understanding of how business processes work.
Prepare thorough, comprehensive, easy to understand documentation including user manuals, process diagrams, and other documents as needed.
Collaborate with team members and research/document resolutions to issues.
Responsible for support of BRITS web based application and escalation of policy issues and technical issues to the appropriate channels.
Other responsibilities include project work, troubleshooting and resolution of issues efficiently; identify areas of improvement, testing and special projects as required.