Randstad Technical Associate/Help Desk in Lincolnshire, Illinois

Technical Associate/Help Desk


Lincolnshire, IL


US$ 13 - US$ 15 per hour

Date Posted:

Tuesday, October 4, 2016

Job Type:


Reference #:






Randstad USA Administration


- Responsible for project participation including system upgrades, service improvement initiatives and service requests

- Responsible for learning and utilizing new services and products or changes to existing services and products

- Track time and forecast accurately related to project work

Working hours: 8:00 AM - 5:00 PM



- Performs builds of new hire PCs and upgraded PCs;

- Performs basic PC and peripheral repairs;

- Performs refresh of laptop loaners;

- Performs builds of basic laptops;

- Performs inventory/parts processes;

- Performs move process;

- Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the time frame specified by the current IS service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews;

- Performs basic printer troubleshooting;

- Performs basic network connectivity troubleshooting;

- Performs basic software installation processes;

- Follows standard operating processes for routine situations and asks for guidance in new or unusual situations;

- Follows unit procedures for attendance and accurate time reporting;

- Performs basic setup and support for Audio Video / Video conference needs (in specific locations);

- Performs effective issue escalation to level 3 groups; and

- Performs training room setup and support.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.