Randstad Customer Service Representative in Lincoln, Nebraska

Customer Service Representative

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job details:

  • location:Lincoln, NE

  • salary:$13 per hour

  • date posted:Wednesday, October 11, 2017

  • job type:Temp to Perm

  • reference:S_577503

  • questions:jerry.stansell@randstadusa.com402-327-3999

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Job Description: Provide front-line phone customer service to policyholders, beneficiaries, agents and internal customers. Ensure customer satisfaction and strive to ensure service standards are met. Field 75-100 calls daily. Communicate effectively and professionally with both internal and external customers to resolve questions and issues. Develop and maintain a solid working knowledge of the insurance industry and all products, services and processes performed by the team. Collaborate with management or other team members as appropriate to proactively address service issues and concerns. Required schedule availability for this position is Monday-Friday 8:00 a.m.- 6:00 p.m. Candidates must be flexible to stay as late as 7:00 pm if needed. Must meet and maintain quality standards, adherence metrics, average handle time, average seconds to answer and other call center metrics. Work as a team to meet client service level agreements

Role Responsibilities: Answer incoming calls from policyholders, beneficiaries, agents and internal customers. A typical day can involve fielding between 75-100 calls. Work together with teammates and leaders on questions to help resolve issues. Effectively communicate with the caller, teammates, processing and client. Work Monday-Friday between 7 a.m.- 7 p.m. (8 am - 6 pm initially).

Company Description: Fast-paced, high energy, fun, challenging, strict scheduling and adherence, great comradeship between associates and leadership, caring leaders, great training. Great way to learn about the insurance industry and build great customer service skills. Satisfaction in helping callers with questions and concerns and resolving those issues. Build solid friendships with teammates. Great step to a career!

Working hours: 8AM to 5PM


One to two years of previous customer service based experience required (customer service experience could be face to face, but phone based experience is preferred).

Must be able to communicate effectively (both verbal and written) and provide professional customer service.

Must have the ability to read, analyze, and interpret general business communications. Must be able to compose effective business correspondence.

Must be proficient in Microsoft Office products including Word, Excel, and Outlook. Must have good keyboarding skills.

Typing test of 35-40 wpm

Ability to problem-solve and manage multiple priorities.

The physical elements of this position require the ability to sit at a desk for extended periods of time, use a computer for extended periods of time, and use the telephone to communicate with customers 100% of the day.

High school education or GED required.

Please apply to this posting and email your resume to Jerry Stansell. jerry.stansell@randstadusa.com 402-904-1208 cell/text

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.