Randstad Customer Service Representative in Lexington, Kentucky

Customer Service Representative


Lexington, KY


US$ 11 per hour

Date Posted:

Thursday, October 13, 2016

Job Type:

Temp to Perm

Reference #:






Randstad USA Administration

DescriptionA client of ours in Lexington, KY is seeking 2-3 Customer Service Representatives to join their team. Responsibilities include:

Answers incoming calls, emails and messages from customers

*Researches solutions, bill payment, process orders, reviewing options, and trouble-shoot issues.

*Input information,

*Data entry into a client system to track interactions and solutions.

*Confer with customers by telephone or in person to provide information about products or services,

*Take or enter orders, cancel accounts, or obtain details of complaints.

*Handle customer inquiries, complaints, billing questions and payment extension/service requests.

*Check to ensure that appropriate changes were made to resolve customers problems.

*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

*Resolve customers service or complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

*Responds to basic telephone, electronic, and written inquiries.

*Handle escalated inbound calls for services and billing issues.

Working hours: 12pm-9pm


*Please apply online and/or contact Roxanne Ruth at 859.219.0603 or roxanne.ruth@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.