Randstad Help Desk Support in Lenexa, Kansas

Help Desk Support

description

job details:

  • location:Lenexa, KS

  • salary:$20.50 - $25.60 per hour

  • date posted:Monday, July 17, 2017

  • job type:Contract

  • reference:565500

Responsibilities:

  • Troubleshooting a variety of computer issues in a Windows environment (office equipment) and in an iOS environment (iPads and iPhones)

  • Installing hardware and software systems

  • Maintaining or repairing equipment

  • Setting up computer security measures

  • Configuring computer networks

  • Offering technical support on-site, via phone or email, or via remote connection

  • Learning and offering technical support for a variety of specialized software

  • Equipment management, including restocking and maintaining inventory counts

  • Timely status updates of open work orders

Technical Skills and Experience:

  • Technical and exceptional customer service skills are a must

  • A positive personal and professional attitude is required

  • Ability to troubleshoot issues and provide technical solutions for the issues

  • Excellent documentation and communication skills are required

  • Previous help desk or call center experience

  • 2 years IT support experience

  • A+, MCSE, MCSA, HDI Certifications are desired