Randstad Application Support Analyst in Lemont, Illinois
Application Support Analyst
Friday, October 14, 2016
Position Summary This position is responsible for administrating local system, providing end user support, and providing user training for all the systems used, especially the Dynamics AX ERP system. In addition to providing user support, this position will be responsible to analyze the user requirements, document, and escalate to the Global AX core team.
Essential Job Functions
Manage and maintain the locally installed server, PC, and IT related equipment
Manage and maintain any locally developed software
Manage and maintain Remote Desktop server assigned to local site on the global network End User Support
Support end users with any IT hardware; Printer, ThinClient, Laptop, Phones
Support end users with officially approved applications · Create issue tickets and resolve; if cannot be resolved, escalate the ticket to global function Process/System/Data Analysis
Prepare local KPI data
Implement system and non-system forms to connect process tasks
Analysis of ERP data, especially around finance and costing.
Identify system and/or process inefficiencies and propose solutions to global IT function tea,
Support global IT core team to implement the global core system to local site.
Provides training to the end users
Management of local tasks as a site project leader to ensure task completion on time
Gathering of necessary information from the users
Translation from English to the local language
Arrangement of procurement of hardware and software licenses from local vendors
Create FDD for the developer to reference
Create UAT scripts for the end users to use for testing new functions
Create User Operation Manuals for users to reference during operation; screenshot and animated version
Reviewing of TDD 2 Job Dimensions (Knowledge, Skills, & Abilities or KSAs) Critical KSAs Needed Windows OS (7, 8, 10, 2008, 2012),
Basic understanding of network, user friendly attitude, documentation, problem solving, research, Communications: Oral, Reading & Writing English in Business Level; Detail Oriented, Self-check of work, Self-motived Learner, Programming, Database Management, Database Query, Process Analysis, Financial and costing analysis, Dynamics AX ERP.
Essential & Other KSAs Needed
- Analysis, Attendance & Punctuality, Attention to Detail, College Writing, Confidentiality, Delegation, Dependability/Reliability, Diplomacy, Employee Development, Ethics/Business Compliance, IT Facilities Management, Flexibility/Adaptability, Initiative/Follow-Through, Judgment, Listening & Understanding, Math Skills-Advanced, Monitoring/Control, Persuasiveness, Planning & Organizing, Presentation, Problem Solving, Product Knowledge.
Bachelor s degree (B.A.) in Computer Science/Computer Information Technology from four year college or university; or equivalent of 3+ years of related experience and /or training; or equivalent combination of education and experience.
Work Experience Requirements
2 years or more of experience with Microsoft Dynamics AX
3 years or more of related experience in IT function with experiences in o Helpdesk or any kind of user support o System administration
Business and system analysis
Financial and costing supporting